Terms & Conditions

YOUR AGREEMENT WITH WORK LIFE SYNERGY

Clients must read, understand, and agree to the following:

1. Agent for Suppliers: Work Life Synergy acts as a sales agent for any airline, hotel,
car-rental company, tour operator, cruise line, or other service provider named in your
itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions
of the Suppliers or their failure to adhere to their own schedules, provide services or
refunds, financial default, or failure to honor future trip credits. We have no special
knowledge regarding the financial condition of the Suppliers and no liability for
recommending a trip credit in lieu of a refund.

2. Risk of Travel and Release: Work Life Synergy assume no responsibility for and
shall not be liable for the acts or omissions of any party not under our control, or any
acts of God, unsafe conditions, terrorism, health hazards including pandemics,
illnesses, weather hazards, or the suitability for a disabled person of any portion of any
trip. We have no special knowledge of dangers during travel or at destinations. For
information related to such dangers, we recommend going to the State Department
travel website at www.travel.state.gov, click on "Find International Travel Information”
then click on "Country Information", and fill in the name of the destination country. For
medical and health information, we recommend going to the Centers for Disease
Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the
name of the destination country. It is your personal decision to travel, and you are doing
so with full knowledge of current travel recommendations and travel restrictions with
regards to the risks of COVID-19. The Client holds the travel advisor harmless for any
travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise lines,
tour agencies or any other travel provider, financial loss, quarantining rules or measures
put in place at airports or destinations Client is traveling through. Client further agrees to
hold the travel advisor harmless for any financial penalties or fees imposed by the
suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider due to
cancellations or postponements due to Covid-19 and agrees not to sue or institute a
credit card dispute or “charge back” to travel advisor or its partners for said penalties,
fees, of real or alleged damages. Client further acknowledges that the supplier’s own
cancellation, rebooking and refund policies, subject to any applicable law that is now or
may later be in effect, will govern their rights and remedies, including their right to
receive a refund, in such an event. Moreover, they understand that should they elect to
purchase travel insurance, the terms of the policy will dictate whether, and to what
extent, coverage for any financial loss may exist under the circumstances.

3. Passports, Visas, Immunization Requirements: The travelers are solely
responsible for checking their passport expiration, verifying the entry requirements for
their destination, and applying for any necessary visas. Valid passports are required for
all international destinations. Please note that many destinations require your passport
to be valid 6 months after the date of your return.

4. Check in & Departure Responsibilities: It is strongly recommended that you check
in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours
prior to scheduled departure for international flights. It is the traveler’s responsibility to
reconfirm flight times at least 24-72 hours prior to scheduled flights. Work Life Synergy
does not assume responsibility for any air or schedule changes. Certain countries
require departure taxes that require payment in cash. Recommended check in times are
subject to change without notification. It is the traveler’s responsibility to remain abreast
of changes in condition or airport rules that might require earlier arrival times. This
information can be found when entering your confirmation number on the airline
website.

5. Payment & Financial Terms: It is the traveler’s responsibility to note the final
payment dates and plan accordingly. Work Life Synergy will make every effort to contact
the traveler with reminders; however, the travel agent is not responsible for missed
payment dates when the traveler is unresponsive. Suppliers may have deadlines of
5pm, 9pm, or midnight for their cutoff dates. It is the traveler’s responsibility to take this
into account and not assume that their payment meets the deadline. Any cancellations
that result from the travelers’ missing final payment are the travelers’ responsibility and
reinstatement may have additional costs. Work Life Synergy does not “keep” payments
on behalf of clients. When a traveler submits a credit card authorization, the travel agent
makes the payment directly to the hotel, cruise, tour, or activity vendor. The travel agent
never receives money directly from the client.

■ Clients are responsible for ascertaining any foreign transaction fees on their debit
or credit cards. Work Life Synergy is not responsible for any foreign transaction
fees incurred when making payments to vendors located overseas.
■ Quotes given in Euros or other foreign currency will have an estimate of the USD
equivalent which will be accurate on the day of the quote. Work Life Synergy is not responsible for any fluctuations in the exchange rate between quoting and
charging the transaction.
■ If for any reason my credit card charges are later declined, reversed or the travel
advisor is unable to receive payment for the travel plans and services, I
acknowledge that this is a binding contract and the travel advisor will be entitled
to recovery, including reasonable attorneys fees in connection with collection.
■ PLEASE NOTE: all rates are subject to change without notice until deposit is
made.

6. Cancellation Fees and Non Refundable Payments: All cancellation fees/penalties
are from the supplier/vendor/hotel. It is the traveler’s responsibility to review the terms
and conditions on their invoice. The traveler agrees that the term “non-refundable” in
any quotes, bookings, or invoices means that the booking cannot be refunded under
any circumstance, including for reasons of pandemic, war, force majeure, or other
unforeseeable events. The traveler waives their right to sue or institute a credit card
dispute or “charge back” to travel advisor or its partners for said penalties, fees, of real
or alleged damage related to non-refundable deposits/payments or any other
transaction. The travel agent must be reimbursed by the client for any financial penalties
incurred due to credit card “chargebacks”.

7. Gratuities and Additional Fees: Wherever possible, the travel agent will attempt to
inform the client of any additional costs such as hotel taxes payable upon check in or
resort fees. Hotel taxes may appear on travel vouchers at time of confirmation, and are
not always able to be shown during the initial quote. The travel agent is not responsible
for any omissions of additional fees during the quote process. These types of fees
include:

■ Gratuities to guides, hotel staff, or drivers
■ Mandatory onboard service charges/gratuities for cruises
■ City taxes payable directly at the hotel (very common in Europe)
■ Costs for transport to/from the airport if traveler did not include transfers in quote
■ Breakfasts or other meals at hotels unless they are specifically included in quote

Work Life Synergy is not responsible for any increases due to fuel surcharges,
government imposed taxes/fees or supplier-imposed increases.

8. Group Bookings: When travelers do not live at the same address, the travel agent
will correspond with the initial group leader (the person who made the first contact)
throughout the quote process.

■ The group leader will be responsible for communicating the details of the quote
and/or any agent questions to the rest of the group.
■ The travel agent is not responsible for any dissatisfaction with the itinerary by
group members: the group leader accepts responsibility for checking the itinerary.
■ All quotes assume that travelers will arrive at destinations together. If travelers
arrive separately on different flights, they will be responsible for the additional
cost of airport transfers.

9. Trip Documents: Travelers will receive their travel vouchers through email or
through the postal service, depending on the trip type. Trips booked within 30 days of
departure may be limited to email documents only.

10. Limited Liability: Work Life Synergy is not responsible nor liable for any error,
omission, injury, property loss, accident, act of terrorism, disappointment, or any other
unforeseeable event. The travel agent is not responsible for missed connections,
schedule changes, aircraft changes, or trip interruption. It is the traveler’s responsibility
to have proper travel documents for all trips including but not limited to vouchers,
passports, visas, marriage licenses, or birth certificates. Travel insurance should be
purchased to protect you in these circumstances. Change and cancel fees may apply.
Hotel and tour operator fees may apply at the time of a change or cancellation of an
existing schedule.

Travel Insurance

■ Travel protection and insurance is strongly recommended to protect your
investment. Unless specifically noted, travel insurance is not included in the cost
of the client's itinerary.
■ The travel advisor may add travel insurance/protection to the booking and send
the Description of Coverage to the client. The travel advisor is not authorized to
answer specific questions about coverage. It is the client’s responsibility to
contact the insurance provider if they wish to clarify the coverage before or after
purchasing.
■ Please note many ‘adventure destinations’ such as the Galapagos and/or African
safaris may require a minimum level of travel insurance.

■ A waiver may be required to refuse travel protection.

11. Limitations for Concierge and Optional Services: Work Life Synergy is not
liable/responsible for any reservations the client has made directly with the
resort/hotel/tour company/ship, such as: dining reservations, concierge requests,
upgraded rooms/airline seats, independently booked tours, private guides, and so on.
In certain circumstances the travel agent may assist with restaurant recommendations
and/or limited reservations for special events. In the event that the traveler cannot
attend these events once their trip has begun, the traveler is responsible for contacting
the in-country partner to cancel or change the reservation themselves. The travel agent
will do their best to assist but is not liable for any cancellation fees or delay in
processing changes/cancellations.

Privacy Policy / Use of Personal Information

In this section, “you” refers to the traveler/client and “I” refers to the travel advisor.

If you do choose to provide your personal information, I will not willingly share your
information with companies outside my organization, except as described in this Privacy
Policy. You may at times receive communications from me related to products and
services that I believe might interest you. While I believe these services may enhance
your time spent at the Sites, you will at all times have the option and ability to opt out
from receiving these communications by specifically choosing to do so via a link which
will be provided within emails that I send to you. I may disclose total aggregated user
statistics in order to describe my services to potential advertisers, other third parties,
affiliate companies, and for other lawful purposes. The information I gather from you
may be used in several ways, either now or in the future, to gain a better understanding
of my Sites’ users and their usage pattern as a whole, for site administration and
troubleshooting, to process transactions, contest entries and other matters you initiate,
to identify preferences in content and advertising, to target editorial, advertising or other
content (such as promotions, special offers or other content) I think might be of interest
to you. I may also use information I gather from you to communicate changes and
improvements to my website or any registration you have made.

I do not give away, sell, rent or lease any users’ personally identifiable information to
any merchant, advertiser or web publisher.

I reserve the right to disclose personal information when needed to comply with the law
or a legal process, cooperate with investigations of purported unlawful activities, to
identify persons violating the law, or to enforce my Terms of Use. You are responsible
for reviewing the privacy statements and policies of other websites you choose to link to
or from my website, so that you may understand how those sites collect, use and store
your information. I am not responsible for the privacy statements, policies or content of
any other websites. Websites containing co-branding (referencing my name and a third
party’s name) contain content delivered by the third party and not me.

I may use third party applications to manage your information. Each third-party service
provider’s use of your personal information is dictated by their respective privacy
policies.